Effective Date: September 26, 2026
Last Updated: September 26, 2026
At Vitaminspoon, we want you to feel confident when shopping with us.
Because our products may include skincare, wellness products, hydration products, and made-to-order items, return and exchange eligibility can vary by product.
Please read this policy before making a purchase.
1. Products Eligible for Returns
Unless otherwise stated on the individual product page, eligible unused and unopened Vitaminspoon products may be requested for return within 30 days of delivery.
To be eligible for a return, the product generally must:
- Be unused
- Be unopened
- Be in its original condition
- Include original packaging when applicable
- Not have been damaged or altered after delivery
We reserve the right to determine whether a returned product meets these requirements.
2. Skincare Products
For health, hygiene, and product-integrity reasons, opened or used skincare products generally cannot be returned or exchanged.
This includes skincare products where the seal, safety closure, or original packaging has been opened.
If you receive a skincare product that is damaged, defective, incorrect, or appears to have been compromised before use, please contact us promptly.
Do not use a product if the packaging appears damaged or compromised.
3. Wellness Notebooks and Journals
Unused and undamaged wellness notebooks, journals, and similar products may be eligible for return within 30 days of delivery, subject to the requirements above.
Products that have been written in, personalized, damaged, or otherwise altered may not be eligible for return.
4. Hydration Products and Water Bottles
Unused and unopened hydration products, including Vitaminspoon-branded water bottles, may be eligible for return within 30 days of delivery.
For hygiene reasons, used water bottles or other products intended for direct personal use may not be eligible for return or exchange unless the item is defective or arrives damaged.
5. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during shipping
- Defective
- Incorrect
- Missing from your order
- Significantly different from the product you ordered
please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Photographs of the product
- Photographs of the packaging, when applicable
We will review the issue and work with you to determine an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate remedy.
6. Print-on-Demand and Made-to-Order Products
Certain Vitaminspoon products may be created specifically after an order is placed.
Because these products may be made specifically for the customer, they may not be eligible for returns simply because the customer changes their mind or no longer wants the product.
However, made-to-order products that arrive damaged, defective, or incorrectly produced may qualify for a replacement or other resolution.
Please contact us promptly if there is a problem with a made-to-order product.
7. Change-of-Mind Returns
If a product is eligible for return but you simply changed your mind, ordered the wrong item, or no longer want the product, the product must meet all return requirements described in this policy.
Unless otherwise stated, the customer is responsible for return shipping costs for change-of-mind returns.
Original shipping charges may be non-refundable.
8. How to Request a Return
Before sending anything back, please contact:
Vitaminspoon
Email: contact@vitaminspoon.store
Subject line:
Return Request – [Order Number]
Please provide:
- Your name
- Order number
- Product name
- Reason for the return
- Photographs, if applicable
Do not send a product back without receiving return instructions.
9. Refunds
Once an approved return is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Where a refund is legally required because Vitaminspoon cannot fulfill an order as promised, the applicable refund will be processed in accordance with applicable law. Federal rules governing Internet merchandise sales require prompt refunds in certain circumstances involving unshipped merchandise.
10. Exchanges
We do not guarantee exchanges for all products.
When possible, an eligible defective, damaged, or incorrect product may be replaced with the same product rather than exchanged for a different product.
If the original product is unavailable, we may offer another appropriate resolution.
11. Sale and Promotional Items
Unless otherwise stated on the product page, sale or promotional products may be subject to additional return restrictions.
Any special return conditions will be disclosed before purchase.
12. Gift Purchases
If a product was purchased as a gift and qualifies for a return, the refund may be issued to the original purchaser or original payment method.
13. Affiliate Purchases
This Refund & Exchange Policy applies only to products purchased directly from Vitaminspoon.
If you purchase a product through an affiliate link, the purchase is made directly with the third-party retailer.
The retailer’s own refund, return, exchange, warranty, and shipping policies apply.
Please contact the retailer directly for assistance with an affiliate purchase.
14. No Refunds for Failure to Read Product Information
We encourage customers to carefully review product descriptions, sizes, ingredients, materials, usage instructions, warnings, and other information before purchasing.
A return may not be available solely because a customer did not review the product information before placing an order.
15. Product Safety and Skincare
Vitaminspoon products should be used according to the instructions provided with the product.
For skincare products, review the ingredient list before use.
If you have known allergies or sensitivities, consult an appropriate healthcare or skincare professional before using a product.
If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional guidance.
Vitaminspoon does not guarantee that a product will be suitable for every individual.
16. Policy Changes
Vitaminspoon may update this Refund & Exchange Policy from time to time.
The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
Any policy applicable to an order will be determined based on the policy in effect at the applicable time, subject to applicable law.
17. Contact Us
Questions about returns, refunds, or exchanges may be sent to:
Vitaminspoon
Email: contact@vitaminspoon.store
Mailing Address: 609 Poydras 102, New Orleans, LA 70130